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Warranty

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One-Year Limited Warranty

If you are not located in the USA and there is a repair center for your country, please use their service for the fastest response. If you bought directly from the SleepPhones.com or RunPhones.com website, if you are located in the USA, or if there is no repair center in your country, please use our warranty service.

What does the warranty cover? AcousticSheep LLC warrants that its products (to include those sold within the SleepPhones® and RunPhones® product lines) shall be free from defects in materials or workmanship, with the exceptions stated below.

What is the period of coverage? This warranty runs for one year from the date of purchase. The term of any warranties implied by law shall expire when your limited warranty expires. Should any individual component of any AcousticSheep product be replaced during the warranty period, that component shall be warranted for the remaining term of the one-year period from the original product purchase date. Some states and/or Member States in the European Union do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

What is not covered by this warranty? This warranty does not cover any defect, malfunction or failure which occurs as a result of:

  • Improper installation
  • Misuse or failure to follow the product directions
  • Abuse
  • Use with improper, unintended or faulty equipment.

Specifically, this warranty does not cover the battery, which may wear out with normal use.

In no event will AcousticSheep be liable for personal injury, or any incidental, special, indirect or consequential damages whatsoever arising out of or related to your use of the product, however caused, regardless of the theory of liability (contract, tort or otherwise) and even if AcousticSheep has been advised of the possibility of such damages. Also, consequential and incidental damages are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

If I experience a problem covered by the warranty during the warranty period, what will AcousticSheep do to correct it? For all problems related to products under warranty or to get a covered product repaired or replaced, you must complete and submit the AcousticSheep Warranty Form. Should you have any questions regarding the process you may contact AcousticSheep during the warranty period by phone (1-877-838-4790), by email to service@acousticsheep.com, or via the Product Warranty/Return Request Form on our websites. You must include in your email:

  • Your name
  • Mailing address
  • email address
  • Telephone number
  • Date of purchase
  • A complete description of the problem you are experiencing

AcousticSheep will, at its option, repair or replace any product that proves to be defective in material or workmanship. If your product is no longer being manufactured, or if it is out of stock, at its option, AcousticSheep may replace your product with a similar or better AcousticSheep product.

Return shipments shall be at the customer’s expense, and the return must be accompanied by the original proof of purchase. You should track the shipment as appropriate because you are responsible for the product until it has been delivered to and received by AcousticSheep.

How will state law affect your rights? This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Please note that in the European Union, you as a consumer might have other legal rights under national legislation of European Union Member States governing the sale of AcousticSheep LLC’s goods. Those rights are not affected by this guarantee.

The above limited warranties and remedies are sole warranties and remedies available to purchaser, if, and to the extent, valid and enforceable under the applicable law.